In-person

Safety & Quality Investigations for MRO & Operators - In-person Course

Incident Analysis and Risk Assessments

Key Learning Outcomes

By the end of the course, participants will be able to:

  • Initiate and manage an internal event review from notification to final report.
  • Distinguish between what happened and why it happened.
  • Apply Just Culture to maintain fairness and prevent bias.
  • Conduct fact-based interviews and avoid assumption-based conclusions.
  • Produce concise, well-structured reports designed to prevent re-occurences.
  • A thorough understanding of the bowtie risk analysis methodology, applicable to investigations.

Location

KF Aerospace, Kelowna, Canada

Facilitators

We are pleased to introduce the facilitators for this course:
David Howe and Thomas Lintner 😊

David Howe

David Howe

David is the president and managing director of Site Safety Inc., consulting in the environments of aviation, marine, oil and gas, construction and mining.

David is a leading barrier based risk management analyst and Certified Health & Safety Consultant based in Duncan, BC, Canada. He utilizes the BowTie Method to help clients analyze risk exposure, identify and implement additional controls when there is a possibility for barrier failure.

Thomas Lintner

IMG_9170

President & CEO | The Aloft Group, LLC, USA

Managing Director | Aloft Aviation Consulting, Ltd, Ireland

Fellow | Royal Aeronautical Society

Member | Flight Safety Foundation

Member | American Institute of Aeronautics and Astronautics

Tom's 50+ years in aviation span government and the private sector: the U.S. Federal Aviation Administration, air traffic control, flight operations, accident investigation, emergency management, safety, and risk management. He retired from the FAA having served as Manager of the Air Traffic Terminal Procedures Branch and the Air Traffic Investigations Division, and provided investigatory support to the U.S. Secret Service, FBI, and Senate and House aviation subcommittees.

He is lead instructor for the EUROCONTROL Just Culture Prosecutors Expert course in Brussels and holds licenses as a U.S. Airline Transport Pilot, Flight Instructor, Aircraft Dispatcher, and Air Traffic Controller. He is the author of the forthcoming book, Disasters Are Built.

Who should attend?

  • Directors of Quality/QA
  • Directors of Safety/HSE
  • Front-line, operational supervisors, department managers
  • (Senior) Management involved in (learning from) Incident Analysis
  • Incident Managers
  • Incident Analysts
  • Risk managers
  • Continuous Improvement managers

Working at height

Description

A two-day training program that equips MRO facilities and corporate aircraft operators with the investigative skills needed to analyze incidents, enhance their safety management systems, and meet regulatory expectations.

A world class kickstart training on the renowned bowtie risk visualisation methodology will provide the practical guidelines that will change how your teams engage in risk discussions and increase the speed and quality of analysis and investigation of safety and quality events.

The course integrates real-world case studies with practical, structured exercises that can be customized to suit client operations.

Cost

1900 CAD (1175 EUR) - 1 participant

Volume discount

  • 2 participants: 5% discount
  • 3 participants: 10% discount
  • 4 participants: 15% discount
  • > 5 participants: we'll contact you for options

Details

Sessions

Day 1

Investigation Fundamentals & Crisis Management

  • Introduction & Experience Exchange

  • Session 1
    Using investigations to make positive change to an operation

  • Session 2
    Preparing the organization for a crisis and an investigation

  • Session 3
    • The Role of Human Nature & Safety in a Just Culture
    • Emergency Response Plan (ERP) integration with investigations
    • Essential steps in the first 24 Hours — command roles, communications, and administrative priorities

  • Session 4
     Starting an Investigation – Planning, Priorities, and Pitfalls

  • Session 5
    • Visualizing Hazards, Threats, and Consequences
    • Bowtie diagramming for investigative clarity

Day 2

Practical Investigation Skills & Forensic Reviews

  • Session 6
    Interviewing techniques and evidence handling

  • Session 7
    Forensic Review of Two Real-World Investigations

  • Session 8
    Summary, Caveats, and Lessons Learned

  • Session 9
    Riskrunner software tour - modelling risk and events

Schedule

Upcoming sessions

Day 1 Day 2
29 Oct 2026
08:00 to 16:30 PDT 		30 Oct 2026
08:00 to 16:30 PDT